STATUS: Overwhelmed with voice mails and emails pending to address. As of 01/18/2022 at 8:20 AM the Student Help Desk has 42 unanswered voice mails and 136 unanswered emails. We apologize for the delays in addressing your calls and emails. Please look for the solution in menu located on the left. A solution to the problem that you are experiencing may be found there.

Merced College provides technical support for students through the Student Help Desk.

How to Get Help:

  1. Zoom - Video Conference with Eduardo Alvear, Student Help Desk Tech.

    Zoom video conference logo

    Click here to go directly to Zoom. We welcome walk-ins. 
    Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)

  2. Call (209) 381-6514 to talk with Eduardo Alvear
    Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)

  3. Call (209) 381-6565  (Call Center)
    24 hours a day, 7 days a week

  4. Chat Now With Our Techs

     Chat Icon Live Chat
  5. Email Eduardo Alvear myhelp@mccd.edu
    .
  6. Check our Facebook page

  7. Browse our Student Tech Support pages
    Top 10 Questions, Blackboard Help, MC Portal Help, WebAdvisor Help, Wireless/WiFi

  8. Stop by the Student Help Desk office
    Merced Main Campus
    Library/Learning Resurce Center (see campus map)
    Hours: Monday - Thursday, 8:00 am - 5:00 pm; Friday 8:00 am - 2:00 pm (Closed 12:00 pm - 1:00 pm)

  9. Submit a Question
    Be sure to include a valid email or phone number so someone on our team can get back to you.