Resources for Students

Student Relief and Assistance


District Communications for Students

Frequently Asked Questions

In accordance with state orders, students in public places and enclosed spaces are required to wear face coverings. Please read State guidance for more inforamtion.

This means that students in classrooms and on-campus, will need to have face coverings. Student Health Services has prepared the following videos to help students make their own masks. The video can be accessed here:

Students that cannot wear masks for medical reasons will need to work with Merced College’s DSPS office to receive an academic accommodation. Please contact the Merced College DSPS office at 209-384-6155 (Merced and Los Banos Campus) or by emailing us at to discuss accommodations.

Students enrolled in face-to-face classes will receive and sign “The Face-to-Face Class Student Protocols.” Students on campus to access Wi-Fi, Learning Resources Center services, or Lesher Building walk-up window services, will be required to follow social distancing protocols.

Yes, Merced College is maintaining “Walk-Up Window” services on the first floor of the Lesher Building in Merced and in the “A” Building in Los Banos. Walk-Up windows are available for student questions for those seeking face-to-face interactions for their questions. The days, times, and departments available are listed below:

Merced Campus
Day Time Department Working at the Walk-up Window
Monday 8-12 & 1-4:30 Counseling Department
Tuesday 8-12 & 1-4:30 Admissions & Records
Wednesday 8-12 & 1-4:30 Counseling Department
Thursday 8-12 & 1-4:30 8-12 Admissions & Records 
1-4:30 Student Fees 
Friday 8-12 & 1-4:30 Financial Aid
Los Banos Campus
Day Time Department Working at the Walk-up Window
Monday 8-1 & 1:30-4:30 Admissions & Records
Tuesday 8-12 & 12:30-4:30 Financial Aid
Wednesday 8-12:30 & 1-4:30 General Student Assistance
Thursday 8-12 & 12:30-4:30 8-12 General Student Assistance 
12:30-4:30 Financial Aid
Friday 8-1 & 1:30-4:30 Admissions & Records

Merced College will provide disposable masks for students at the Health & Wellness Stations.

Moreover, the below video by the Merced College Student Health Services team provides students with information to make their own, reusable masks.

Merced College is not providing COVID-19 testing on campus, but will have Health & Wellness stations on campus providing some resources for students.

Yes, you can get Admissions and Records information here or you may also contact Admissions and Records by phone, email, or CHAT:

ID cards and stickers can be picked up at the Lesher Building ground level service windows by appointment only. Email to make an appointment to pick up your sticker or ID Card.

Yes. Although Counseling will not be available face-to-face, Counseling is still available to students using telephone or virtual appointments (Zoom or Cranium Cafe). Students can contact the following:

    • Phone: (209) 381- 6478 (Merced campus)
    • Phone: (209) 381- 6411 (Los Banos campus)

Or visit Counseling and Guidance for more information on procedures.

Yes, our MC tutors will continue to provide free tutoring assistance online via Zoom. To access the MC tutors, students can click this link MC tutors zoom or login to Canvas and select the Student Success and Tutorial Center (SSTC) link from their course shell navigation menu on the left-hand side.

After hours, tutoring will be available through Smarthinking online tutoring. To access this service, students need to login to their Canvas shell for the course in which they are seeking tutoring and select the Smarthinking online tutoring link from the navigation menu on the left-hand side. If you have any questions, please reach out to our staff who are available via phone (209-384-6329), live chat, email or through the SSTC Zoom Virtual Office from 8:00 am to 7:00 pm Monday through Thursday and Friday from 8:00 am until 5:00 pm.

Yes, the Student Success Workshops will continue to be presented online via Zoom. The Zoom links and meeting ID numbers will be emailed to students one day prior to each workshop and students are welcome to attend on a drop-in basis. Students can access the spring workshop schedule and recorded workshop videos on the Merced College Portal by clicking the Student Success tab (top right) and selecting Student Success Workshops from the drop down menu. Any questions, please reach out to the Student Success staff who are available via phone (209-384-6329 or 209-384-6324), live chat, email or though the SSTC Zoom Virtual Office from 8:00 am to 7:00 pm Monday through Thursday and Friday from 8:00 am until 5:00 pm.

Step 1: Access Canvas from the Merced College homepage (top right) or in the Canvas App for Students in Google Play or the App Store (please make sure to select Merced College as your school). A link to Canvas can also be found in your Merced College Portal.

Step 2: Become familiar with Canvas and online tools. Merced College has prepared training videos and resources to help you with Canvas features and other online learning tools in your Canvas dashboard in the Student Support Hub. If you have any questions about your online class(es) and how to use Canvas, please reach out to our staff who are available via chat, email, or Zoom from 8:00 am to 8:30 pm Monday through Thursday and Friday from 8:00 am until 5:00 pm.

Step 3: Access the Canvas Dashboard and your classes. Your courses will show up on your Canvas Dashboard on the first day of the class. Many instructors may reach out to you before the first day of class to introduce you to their course. Be on the look-out for emails in Canvas and your campus email. Please contact our staff if you do not see a class that you have registered for on the first day of the course.

For all questions pertaining to any of your classes, please contact your instructor.

DSPS students are still eligible for academic accommodations for online and face-to-face courses. Please note, online courses may require a different delivery method of academic accommodations. Some accommodations may not be needed, depending on the nature of the online course. Please contact the Merced College DSPS office at 209-384-6155 (Merced and Los Banos Campus) or by emailing us at to discuss accommodations, test proctoring, and/or accessibility services. Currently enrolled students may contact DSPS via our chat function.

Student Health Services (SHS) will be available on campus during the fall 2020 semester. Student Health Services will be temporarily relocated to Staff Dining to provide a more open space during the pandemic. Currently enrolled students may contact SHS via our chat function or by calling:

Appointments will be available on both the Merced and Los Banos campuses-please click here for hours of operation. Students will be screened over the phone prior to meeting with the nurse, and be required to wear a face covering during their time on campus. If students are experiencing a fever or other signs or symptoms of a potentially contagious infection, they will be referred to their healthcare provider or the Department of Public Health for direction.

Yes, Personal Counseling will be available to currently enrolled students. Services will be rendered via a telehealth method or by phone.

Personal Counseling is designed to serve Merced College (MC) students who are experiencing stress or other emotional difficulties. Frequently, these difficulties affect a student’s academic performance or their ability to function effectively in social, academic, or work settings.

To schedule an appointment please call the Student Health Services office at 209-384-6045 or email

Please visit the SHS website for more information.

Testing and treatment for COVID19 infection is not available at Merced College Student Health Services. If you are experiencing signs or symptoms of concern, or have had a known exposure to a person who has tested positive, please contact your healthcare provider for further direction. If you do not have a primary care provider, you may contact the Public Health Department at 381-1180 for a phone consultation

Yes, you can get information on our Veterans Resources page

    Or, you may also contact the VRC by phone or email:
  • Phone: (209) 384-6161
  • Email:

We provide services to those on active duty, in the reserves, military veterans, and family members of veterans.

    The services include:
  • Veterans Certifying Official
  • Veterans Education Counselors
  • Disabled Student’s Program and Services Counselor
  • Networking Opportunities
  • Explanation of Educational Benefits
  • VA work-study opportunities
  • Financial Aid in addition to VA Benefits
  • Priority Registration (Copy of DD-214 needed)
  • Explanation of benefits if your parent(s) or spouse were in the military

Yes, please visit our EOPS website

    Or contact us by phone, e-mail or Chat now:
  • Phone: (209) 386-6693
  • Email:
  • Chat is located on our EOPS website

We provide services to students that are economically and/or educationally disadvantaged.

    The services include but are not limited to:
  • Academic, Transfer and Career Counseling
  • Priority Registration
  • Textbook Assistance
  • Workshops
  • EOPS Grants

Yes, please visit our NextUp website or by phone, text, e-mail or live chat:

  • Phone: (209) 384-6077
  • Text: (209) 585-0242
  • Email:
  • Chat is located on our NextUp website

The NextUp program (also known Cooperating Agencies Foster Youth Educational Support (CAFYES) is a service provided through EOPS to assist qualifying current and former foster students.

    The services include but are not limited to:
  • Academic, Transfer and Career Counseling
  • Priority Registration
  • Textbook Assistance
  • NextUp Workshops
  • NextUp Grants

Yes, please visit our CalWORKS website or by phone, text, e-mail or live chat:

The CalWORKs program serves students and their families by providing educational and career opportunities, combined with an array of high-quality support services that enable students to complete their education goals, find meaningful employment, and a successfully transition into the workforce.

    The services include but are not limited to:
  • Academic, Transfer and Career Counseling
  • Priority Registration
  • Child Care
  • Book Services
  • Peer Mentors

Yes, the cafeteria at the Merced Campus and the Los Banos Campus Student Lounge will be open primarily to provide grab-and-go items. In addition, social distancing protocols will be in place which will result in limited seating options. The cafeteria will be open on the Merced campus from 8:00 a.m. – 2:00 p.m.

Yes, the ASMC Food Pantry will be open Spring 2021 every Wednesday from 9:00-11:00 am. Please complete an application by going to our food pantry webpage. Additionally, be sure to bring your student ID card with you.

The Learning Resources Center (LRC) Lobby will be open to students to enter and utilize a photocopier and Merced College Student Copy Card Machine. Students can enter the LRC Lobby area to purchase a Student Copy Card to print any necessary documents for any class. Students should adhere to social distancing via the markings on the floor, wear a face covering, and use available hand sanitizer.

In addition, in the lobby across from the photocopier, a computer and printer will be available for student use. Students will be required to log in to their account and utilize a Merced College Student Copy Card. There are two computer stations for students to utilize.

The LRC Lobby also has a designated area to pick up resources (circulation books, reference books, reference materials, magazines, audiotapes, movies, reserve materials, etc.). Students can check out resources through the Library Resource website.

The hours of the LRC Lobby area open to students are Monday through Thursday, 10 am to 5 pm, and Friday, 10 am to 2 pm. Library administrators and staff will be available during the open hours to ensure students do not congregate and adhere to all social distancing protocols.

Merced College is providing outdoor wi-fi access in the quad area. Social distancing protocols are in effect and will be enforced. Further expansion of wi-fi access on both the Merced and Los Banos Campus is currently in process and should be available during the fall semester. As details become available, students will be notified.

FAQs from the California Community College's Chancellor's Office - En Español