Student Tech Support

Merced College provides technical support for students through the Student Help Desk.

How to Get Help:

 

1. Zoom - Video Conference with Eduardo Alvear, Student Help Desk Tech.
   
   
   
   Click here to go directly to Zoom. We welcome walk-ins. 
   Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)
   
   
2. Call (209) 381-6514 to talk with Eduardo Alvear
   Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)
   
   
3. Call (209) 381-6565  (Call Center)
   24 hours a day, 7 days a week
   
   
4. Chat Now With Our Techs
   
     Live Chat
5. Email Eduardo Alvear myhelp@mccd.edu
   .
   
6. Check our Facebook page
   
   
7. Browse our Student Tech Support pages
   Top 10 Questions, Blackboard Help, MC Portal Help, WebAdvisor Help, Wireless/WiFi
   
   
8. Stop by the Student Help Desk office (Option not available due to Covid-19)
   Merced Main Campus
   IAC 139 (see campus map)
   Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)
   
   
9. Submit a Question
   Be sure to include a valid email or phone number so someone on our team can get back to you.

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